Managed Customer Service
Phone Support
OMS can provide phone support to your eCommerce customers to help resolve questions/comments regarding orders, the ordering process, returns, arrival date, product inquiries, and all other areas of general support required to help facilitate online ordering.
OMS Customer Support goes above most other call centers by proactively contacting customers if problems or delays occur with their orders and disputing credit card claims via merchant accounts directly.
Email
Constant communication goes a long way in keeping good customer/seller relationships. Our customer support team is responsive to all questions and comments from customers, enabling us to provide feedback within 24 hours Monday-Friday and 48 hours on weekends. We handle all email inquiries with the same professionalism as our phone support and look forward to speak with your customers in the future.
Instant Messaging
Looking for immediate response for your online customers directly from the website? OMS can support your online eCommerce customers via Instant Messaging during normal business hours to assist with any purchasing or procedural questions/comments.