Store Administration
Managing your orders has never been easier. OMS provides you with the ability to enter orders, save orders as quotes, make adjustments, issue RMA's and much more in a simple and easy to use environment. Retrieving orders is just as easy with fast searches by any number of given criteria such as order date, order number, customer name, particular items purchased, order status, etc.
The OMS Order Administration is seamlessly integrated into other core components such as Customer Management and Inventory Control to allow cross area comparison and accessibility. Such features include monitoring inventory levels real time, assigning different pricing structures based on customer role, and designating multiple shipping profiles per customer.
Customer Administration
Customer Administration gives you the necessary tools to manage your customers more efficiently and effectively. Finding customers is a breeze with various search criteria such as customer group, customer name, email, past orders, recent members, geographical location, and much more. Once you’ve found the customers you’re looking for you can access customer information such as username/password, contact info, shipping profiles, and credit card and other billing information all found in a single, organized location.
Inventory Control
OMS Inventory Control features provide you with up-to-date, real time status on inventory quantities at hand and full access to their production information.
OMS has developed a unique tool that will automatically recalculate inventory thresholds based on recent trends in sales. This takes into account lead time and minimum reorder amount necessary during inventory replenishment.
Another key feature to any online business is having the control of your product information. OMS Inventory Control allows you to make changes to product descriptions, product pricing, product categorizing, and any other details regarding your product that are displayed online. This complete control over inventory is reflected either immediately to the storefront or can be sent through an approval process before being published “live”.
Customer Support Tools
OMS provides tools to allow you to manage your own customer support, with features such as:
- Phone support call logging.
- Email support tools to log, filter, and respond to each email submitted to support, cross connected to order management and customer administration.
- Customer support reporting.
Find out more about Customer Support.
Purchase Order System
Take the difficulty out of submitting your purchase orders to your suppliers. OMS Purchase Order System is equipped with the complete capabilities of our ordering system. Each supplier can be linked to particular items in your inventory as well as specifying instock thresholds for each item. When the inventory level falls below the threshold an email notification can be automatically sent to you, your vendor, or both. As with nearly all of our reporting, purchase orders can be exported in various formats such as Adobe PDF, Microsoft Word, or Microsoft Excel.
Real Time Reporting
Good information makes good decisions. The OMS Reporting Module is a simple, yet powerful tool for you to quickly and accurately view transactions, customers, inventory, and nearly every part of your online business.
Basic reports such as order history, item activity, profit, sales tax, and sales history enable you to track historical records of sales, RMA’s, and purchase orders consistently over time.
OMS also provides you with the option of specifying custom reports tailored specifically to your needs. Moreover, you will be able to schedule the report(s) to be delivered to you by email whenever you like, 24 hours a day.
Online Marketing Analysis
Advertising is expensive, even online. How do you know how effective your dollars are being spent? Maybe you’re getting a huge number of “clicks”, how many of those are turning into actual sales?
With OMS Online Marketing Analysis and Referral Tracking, ad campaigns can be set up and tracked simply and accurately.
Online Traffic Analysis
How much traffic is good traffic? Where is my traffic coming from? What are users doing once they get to my website?
These are questions that need to be answered to be a successful online presence. OMS provides full traffic analysis tools through industry leading Urchin Traffic Analysis to help put you on the right track.
3rd Party Integration (EDI)
When choosing an eCommerce storefront provider, it is important for any firm that the system they choose seamlessly integrate with industry standard Accounting Systems, ERP Systems, Warehouse Management Systems, and/or Shipper Solutions.
OMS Platform is specifically built from the ground up such that it can be successfully integrated with any 3rd Party Systems regardless of what operating system or database(s) they run on. Examples of 3rd Party Systems supported by OMS include Platinum for Windows, Mass 500, Abecus, Malvernsys, UPS / FedEx Shipping Solutions, Quickbooks, and Microsoft Great Plains. OMS can successfully integrate with custom ERP solutions in place with a wide variety of clients specializing in Toys, Clothing, and Music industries.