OMS - eCommerce Storefront, Order Management, Fulfillment & Logistics, Customer Service

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Customer Support

Our Customer Relational Management software is designed with a robust, simple to use interface built from the ground up using proven and well supported Microsoft .NET technology.

Many CRM software packages cannot be specialized for specific markets or trimmed for only the needed features. These packages are bloated and take an excessive amount of time to configure and install across multiple computers, with overly complex manuals and hard to learn interfaces.

Eliminate overhead costs associated with other CRM software by implementing our easy to use system with virtually zero install time and requires very little training to learn how to use.

Our CRM can be configured to run from dozens of computers in minutes and can be used on anything from simply managing and storing contacts for small businesses or organizations, to a call log system for Customer Service Representatives, or even utilizing built in ticketing features for Support Technicians.

It has been tested and implemented from small – mid scale business relations to large scale call center operations.

Like all of our products, the backbone of our CRM is on robust data centers with points of presence across the globe and redundant backups, all on a network with a fast content delivery system and intrusion prevention systems which are actively tested against enterprise-level security standards.

To see our system in action or for more information, contact us today.

Welcome to OMS Online, your ultimate source for e-business applications including product storage, online shopping cart software, customer support, shipping, web storefront design, and the complete integration of warehouse and back end administration systems. Some of our eStore features are customized product display, fraud protection, community modules, checkout system, newsletter signup, item availability, and specialized categories. The face of your online business should be an ecommerce storefront that is customized to be truly unique to your business and its customers needs. Your store administration should make managing your orders easier and should be tailored to the users who use the system and what their security allows them to access. At OMS we ensure that your ecommerce web site development is fully integrated into other core components such as customer service management and inventory control. Our customer administration gives you the necessary tools to manage your customers with in-depth search criteria and customer information such as contact info, billing information, and shipping profiles. Our ecommerce web site development includes inventory controls that provide you with up to date real time status on inventory quantities and product information. Our purchase order system takes the hassle out of submitting your purchase orders to suppliers. Each ecommerce fulfillment supplier is linked to particular items in your inventory and when it falls below your designated threshold an automatic email notification can be sent to you, your vendor or both of you. Plus with our online marketing analysis and referral tracking you can figure out how many “clicks” are turning into actual sales. At OMS we understand that the fulfillment process is critical to satisfying your customer expectations that’s why our fulfillment software is designed to receive products electronically against a previously created purchase order to minimize receiving errors. All items are picked by electronic scanner and we can accommodate special packaging needs and even heat sensitive products in our climate controlled area of our storage and warehousing facilities. –And because we ship thousands of products each day we can provide you with multiple mail carriers available for your choosing including FedEx, UPS, USPS, DHL and numerous international carriers. Our central location also allows us to reach either US coast within two days by ground shipment. Contact OMS Online by email or phone to set up your live demo of our services so you can find out what our custom tailored turnkey solutions can do for your ecommerce business.