OMS - eCommerce Storefront, Order Management, Fulfillment & Logistics, Customer Service

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Interactive Telephony

Interactive Voice Response systems are increasingly efficient and constantly gaining popularity in all industries.

The clarity and accuracy of these systems are always questioned, but with our IVR these standards are regularly updated, tested and only deployed if they meet your maximum satisfaction.

Businesses looking to automate their telephone systems with advanced programming and services such as product sales, call surveys, or facilitate the roles of customer service representatives or support technicians must often build large networks with highly technical interfaces or outsource these services for expensive marginal recurring costs or long setup times which they have no control over.

We realize the needs of these businesses, and provide solutions with flat monthly prices that do not restrict the automated services you wish to use.

Our automated telephone solutions are designed on an international scale and tested for high call volume so you can take your sales or support to the next level.

Reporting and tracking mechanisms enable you to see live call counts and conversion rates as calls are made, as well as grouping calls by your marketing efforts to see which campaigns are most successful.

We use unique real-time reverse phone lookup services that work with cellular phones and landlines, with repeat caller and region detection and advanced GPS based demographics reporting.

To learn more about how our system works, or how you can facilitate many tasks with our automated telephone solutions, contact us today.

Welcome to OMS Online, your ultimate source for e-business applications including product storage, online shopping cart software, customer support, shipping, web storefront design, and the complete integration of warehouse and back end administration systems. Some of our eStore features are customized product display, fraud protection, community modules, checkout system, newsletter signup, item availability, and specialized categories. The face of your online business should be an ecommerce storefront that is customized to be truly unique to your business and its customers needs. Your store administration should make managing your orders easier and should be tailored to the users who use the system and what their security allows them to access. At OMS we ensure that your ecommerce web site development is fully integrated into other core components such as customer service management and inventory control. Our customer administration gives you the necessary tools to manage your customers with in-depth search criteria and customer information such as contact info, billing information, and shipping profiles. Our ecommerce web site development includes inventory controls that provide you with up to date real time status on inventory quantities and product information. Our purchase order system takes the hassle out of submitting your purchase orders to suppliers. Each ecommerce fulfillment supplier is linked to particular items in your inventory and when it falls below your designated threshold an automatic email notification can be sent to you, your vendor or both of you. Plus with our online marketing analysis and referral tracking you can figure out how many “clicks” are turning into actual sales. At OMS we understand that the fulfillment process is critical to satisfying your customer expectations that’s why our fulfillment software is designed to receive products electronically against a previously created purchase order to minimize receiving errors. All items are picked by electronic scanner and we can accommodate special packaging needs and even heat sensitive products in our climate controlled area of our storage and warehousing facilities. –And because we ship thousands of products each day we can provide you with multiple mail carriers available for your choosing including FedEx, UPS, USPS, DHL and numerous international carriers. Our central location also allows us to reach either US coast within two days by ground shipment. Contact OMS Online by email or phone to set up your live demo of our services so you can find out what our custom tailored turnkey solutions can do for your ecommerce business.