OMS - eCommerce Storefront, Order Management, Fulfillment & Logistics, Customer Service

Technology

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Multi-Channel Support

Our multi-channel enterprise support system features many reports and forms which allow accurate tracking and management of incoming and outgoing phone calls and emails from various systems.

Incoming support incidents are stored directly in our cloud-centric datacenter. It is accessible in real-time from any location using our web-based interface.

Detailed logging contains information relating to each call such as the date and time placed as well as the customer who contacted you. This data is crucial in identifying issues which may be classified and grouped as known problems so your manufacturing or development departments can be notified immediately of production and assembly concerns.

Our system has also been used extensively with various marketing campaigns - both traditional and internet, with reporting capabilities which separate calls by their sales channels.

We make use of the latest VOIP technologies, email and data integrations to minimize overhead costs associated with excess manual personnel logging as in traditional systems.

To learn more about this technology we employ, and how it can help you optimize your sales, support and marketing teams - contact us today.

Welcome to OMS Online, your ultimate source for e-business applications including product storage, online shopping cart software, customer support, shipping, web storefront design, and the complete integration of warehouse and back end administration systems. Some of our eStore features are customized product display, fraud protection, community modules, checkout system, newsletter signup, item availability, and specialized categories. The face of your online business should be an ecommerce storefront that is customized to be truly unique to your business and its customers needs. Your store administration should make managing your orders easier and should be tailored to the users who use the system and what their security allows them to access. At OMS we ensure that your ecommerce web site development is fully integrated into other core components such as customer service management and inventory control. Our customer administration gives you the necessary tools to manage your customers with in-depth search criteria and customer information such as contact info, billing information, and shipping profiles. Our ecommerce web site development includes inventory controls that provide you with up to date real time status on inventory quantities and product information. Our purchase order system takes the hassle out of submitting your purchase orders to suppliers. Each ecommerce fulfillment supplier is linked to particular items in your inventory and when it falls below your designated threshold an automatic email notification can be sent to you, your vendor or both of you. Plus with our online marketing analysis and referral tracking you can figure out how many “clicks” are turning into actual sales. At OMS we understand that the fulfillment process is critical to satisfying your customer expectations that’s why our fulfillment software is designed to receive products electronically against a previously created purchase order to minimize receiving errors. All items are picked by electronic scanner and we can accommodate special packaging needs and even heat sensitive products in our climate controlled area of our storage and warehousing facilities. –And because we ship thousands of products each day we can provide you with multiple mail carriers available for your choosing including FedEx, UPS, USPS, DHL and numerous international carriers. Our central location also allows us to reach either US coast within two days by ground shipment. Contact OMS Online by email or phone to set up your live demo of our services so you can find out what our custom tailored turnkey solutions can do for your ecommerce business.